Help
SureETA Support
Need help, spotted something odd, or have an idea that would make SureETA clearer? Get in touch.
Before you contact us
For a technical problem, it helps to include:
- what you were trying to do;
- what you expected to happen;
- what actually happened;
- your SureETA app version and build number;
- your iOS version;
- a screenshot, if it does not reveal anything you would rather keep private.
Notifications
If a reminder did not appear, check iPhone Settings → Notifications → SureETA and confirm notifications are allowed. SureETA also includes a test notification option in its beta/support settings.
Location
If location-based features are not working, check iPhone Settings → Privacy & Security → Location Services → SureETA and confirm the permission matches the feature you are trying to use.
Delete local SureETA data
Open SureETA Settings and choose Reset SureETA. You will be asked to confirm before SureETA-owned local journeys, history, routines, timing data and settings are deleted from that iPhone.
Privacy and terms
Support email: support@sureeta.app